At Peesey Garments, customer satisfaction is our top priority. We value your trust and are committed to resolving any issues you may face with our products or services in a fair, transparent, and timely manner.
1. Raising a Concern
If you have a complaint, issue, or dispute regarding your purchase, please reach out to us directly:
Please provide your order ID, product details, and a clear description of the issue so that we can assist you quickly.
2. Resolution Process
Our customer support team will acknowledge your concern within 48 hours.
We will review your complaint and may request additional information or photographs (if applicable).
A resolution—such as replacement, exchange, refund, or store credit—will be provided based on our Return & Refund Policy.
3. Escalation
If you are not satisfied with the initial resolution, you can escalate your concern to our management team by writing to: 📧 support@peeseygarments.com (Subject: Escalation – Dispute Resolution)
4. External Mediation
In the rare case that the dispute cannot be resolved internally, we encourage amicable settlement through third-party mediation or in accordance with the applicable consumer protection laws in India.
5. Commitment
We are committed to handling every dispute with honesty, fairness, and respect, ensuring a hassle-free shopping experience for all our valued customers.
